Privacy policy
Privacy policy
1. Overview and Purpose
This Privacy Policy outlines how McFarlane Air ("we," "us," or "our") collects, holds, uses, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We only collect personal information that is reasonably necessary to provide our services and communicate with you. When you fill out the embedded contact form on our website, we collect personal information you voluntarily provide, which may include:
Full name
Email address
Phone number
Any specific inquiry or details provided in your message
We do not collect sensitive information (such as health information or political opinions) through this form.
3. How We Collect and Store Your Information
Your personal information is collected via an embedded Google Form operated by Google LLC.
Data Processing: Information submitted through the form is transmitted to and stored on Google’s secure servers. You can view Google’s Privacy Policy for details on their data handling practices.
Cross-Border Disclosure: Google servers are located globally (including outside Australia). By submitting your details, you consent to your personal information being transferred and stored overseas in accordance with APP 8.
Storage & Security: We take reasonable steps to protect your information from misuse, loss, unauthorized access, or disclosure when accessing form responses via our secure account.
4. Purpose of Collection and Use
We collect and use your personal information solely for the primary purpose for which it was supplied, including:
Contacting you at a later date to answer your inquiries
Discussing potential services or projects you have requested details about
Managing our client relationships
We will not disclose or sell your personal information to third parties for direct marketing without your explicit consent.
5. Accessing and Correcting Your Information
Under APPs 12 and 13, you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below.
6. Complaints Process
If you believe we have breached the Australian Privacy Principles or handled your personal information inappropriately, you can submit a complaint to us directly. We will review your complaint and respond within a reasonable timeframe (typically 30 days).
If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
7. Contact Details
For any questions regarding this Privacy Policy or your personal information, please contact us at:
Business Name: McFarlane Air PTY LTD
ABN/ACN: 701 661 252
Email: legal@mcfarlaneair.com.au
Website: www.mcfarlaneair.com.au